What use are the updates?
The components that form a website, particularly programs and modules (software), are updated over time to incorporate security, reliability, performance and compatibility improvements.
It is important to keep these components up to date to prevent security breaches, data loss, or incompatibilities with other components that are incorporated in the future.
These changes do not affect the functionality of the website, meaning the website continues to do its job, but improves with each update.
Through the technical maintenance service specialized personnel perform these periodic tasks manually in a controlled manner, making backups and subsequently performing functional tests.
Security and version updates
With the maintenance, all necessary safety updates are carried out throughout the service period.
Once a year, when you renew your maintenance contract, a general update of the product version is made, if available. This improves the performance of the site and usually incorporates visible operational improvements.
As an independent service, it is possible to order a version update at any time, and as with technical maintenance, its price is determined by the product in question. This update is not included as part of the technical maintenance, meaning it is charged separately and does not affect the update that includes the maintenance in its renewal, which will still be carried out if there are new versions of the product.
Are hosting and domain name included?
No. Technical maintenance is a service which is independent of web Hosting and the registration/renewal of domain names.
Automatic periodic checks
Websites with technical maintenance periodically pass a battery of performance tests that inform technical staff about possible anomalies before a user experiences them.
Are minor modifications covered?
Over the year it is common to carry out minor modifications or complementary works on a website, for example to change a text or to review a graphic aspect. For this reason, each maintenance service renewal includes up to two periods of technical assistance of 1 hour.
Can you maintain a website that isn’t built by IgrafiQ?
In order to contract maintenance on websites developed by third parties, or on their own that do not currently have maintenance, it is essential to carry out
a process of technical adaptation through the web page Redesign service.